Calstock Estate – calstockestate.com.au
Effective Date: 6 August 2025
Calstock Estate is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information and how you can access or correct it.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities, including:
- Identity and contact details – such as your name, email address, and phone number.
- Booking or enquiry details – such as check-in/check-out dates, number of guests, and special requests.
- Website data – such as IP address, browser type, device information, and pages visited (collected via analytics tools and cookies).
We collect this information directly from you when you:
- Submit an enquiry via our website
- Make a booking or request information
- Communicate with us by email, phone, or in person
- Use our website (via cookies and analytics)
2. Use of Personal Information
We collect and use your personal information for the following purposes:
- To respond to enquiries and manage accommodation bookings
- To communicate with you about your stay or request
- To improve our website and user experience
- To meet legal and regulatory obligations
We will only use or disclose your personal information for the purpose it was collected, or for a related purpose you would reasonably expect.
3. Disclosure of Personal Information
We may disclose your personal information to third parties, including:
- Website hosting and IT service providers
- Email communication tools (e.g., Postmark)
- Analytics providers (e.g., Fathom or Google Analytics)
- Booking platforms or payment gateways (if applicable)
Where your personal information is disclosed to a third party, we take reasonable steps to ensure it is protected and used in accordance with this policy.
4. Overseas Disclosure
Some third-party service providers may store or process data overseas. While we aim to use Australian-based services where possible, if your data is transferred outside Australia, we take reasonable steps to ensure those providers comply with Australian privacy laws or comparable protections.
5. Storage and Security of Personal Information
We take reasonable steps to ensure your personal information is:
- Accurate, complete, and up to date
- Stored securely (including via secure servers and SSL encryption)
- Protected from misuse, interference, loss, unauthorised access, modification, or disclosure
We retain personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law.
6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us in writing (see section 8). We may ask you to verify your identity. Access is generally provided free of charge, though we may charge a reasonable administrative fee if necessary.
7. Complaints
If you believe we have breached your privacy rights or mishandled your personal information, you may lodge a complaint.
How to complain:
- Contact us directly (see section 8 below)
- We will respond in writing within 30 days
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
8. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:
Calstock Estate
Email: info@calstockestate.com.au
Phone: 0431 985 476
Website: https://www.calstockestate.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our business operations. The most current version will always be available on our website.